Shipping policy

Shipping Policy

Welcome to SplashOrbit! We’re committed to delivering your order quickly, safely, and reliably across our supported regions.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

During holidays, product launches, or periods of high demand, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Shipping Destinations

We currently ship to:

  • United States
  • United Kingdom
  • Australia
  • Canada
  • New Zealand
  • Mexico

Estimated Shipping Times

  • United States: 5–10 business days
  • United Kingdom: 5–9 business days
  • Australia: 6–12 business days
  • Canada: 6–12 business days
  • New Zealand: 6–12 business days
  • Mexico: 7–14 business days

Please note that delivery times are estimates and may occasionally be affected by customs clearance, local courier delays, weather conditions, or high seasonal demand.

Shipping Costs

We offer free shipping on all orders.

There are no hidden shipping fees or extra delivery charges at checkout.

Tracking Your Order

Once your order is shipped, you will receive a tracking number by email. Tracking information may take 1–5 business days to update after shipment.

If you do not receive tracking details within 7 business days, please contact our support team.

Incorrect Address Information

Please ensure your shipping address is entered correctly before placing your order.

SplashOrbit is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost, Delayed, or Stolen Packages

While we work with trusted shipping partners, SplashOrbit is not responsible for delays caused by shipping carriers, customs, or lost/stolen packages after delivery has been confirmed.

If you experience an issue with your delivery, contact us and we’ll do our best to help.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team through our Contact Us page.